Alquiler de coches Londres St Pancras/Kings Cross

the guy at the counter is exceptional, makes sure small print doesn’t get you, sees you, treats you fairly

Generally not a good experience overall - this collection site is hard to get out of and back to thanks to the really central location, so I'd recommend anyone collects further out of London if possible. Also, the sales rep used quite manipulative sales techniques to upsell insurance to me, making it sound as though their basic insurance option is just flat out unsafe. I felt like I'd been put under pressure and fleeced for more money at collection.

Wouldn't recommend the Renault Captur to anyone - really dodgy hill start and parking brake features got us into trouble in tight spaces, the sat nav was bad for city driving and drove us into a congestion charge zone, and generally the electronics are really irritating in the car.

Many thanks to Emmanuel for his excellent customer service, and for sorting out an upgrade for me. It made the journey a whole lot easier and less stressful in the end, given the amount of luggage involved.